CONTACT US

EMAIL

contact@hsnminnovation.com

PHONE

+49 172 9834643

LOCATION

Duisburg, Germany

OPENING HOURS

Mon–Fri, 11am–8pm (CET)

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q: What 3D printing services do you offer?

We specialize in FDM 3D printing using PLA filament, providing high-quality prints for prototyping, functional parts, models, and custom designs.

Q: What file formats do you accept for 3D printing projects?

We accept standard 3D design files such as .STL, .OBJ, and .STEP. If you need help converting your design, we can assist with file preparation

Q: What are the requirements to get a quote?

To provide an accurate quote, we need:

  • Your 3D file (.STL, .OBJ, .STEP)

  • Dimensions of the part

  • Quantity you need printed

  • Desired finish or color

  • Timeline or deadline

Q: What materials do you print with?

Currently, we print using PLA filament on FDM machines — ideal for cost-effective, durable, and environmentally friendly parts.

Q: How long does it take to receive my 3D printed part?

Turnaround time depends on part size and complexity. We aim to deliver within a reasonable timeframe while maintaining quality — typical projects are completed in a few days (exact time is provided with your quote).

Q: Do you provide CAD services if I don’t have a 3D file?

Yes — if you don’t have a printable 3D file, we can help create or edit your CAD model based on sketches, photos, or reference data.

Q: Can you help choose the right orientation and settings for printing?

Absolutely. We optimize part orientation and print settings to improve strength, surface finish, and reduce print time for the best results with PLA filament.

Q: Will my 3D printed parts be ready to use?

Yes — after printing, parts are inspected for quality. Basic post-processing like support removal and surface cleanup is included.

Q: Do you offer delivery or shipping?

We can arrange delivery or shipping upon request — details and costs are provided when you request a quote.

Q: How do I request a quote?

Simply fill out the contact form on our website or email us your details — include your 3D file, material requirements (PLA), part size, quantity, and timeline. We will respond with a quote as soon as possible.

Q: Can you create a 3D print from an existing physical object?

Yes — we offer 3D scanning and printing services. Customers need to ship the original part to us, and we create an accurate 3D digital copy. Once scanned and printed, the copy is shipped back to the customer. This process ensures a precise replication of your product.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS